At dwellorganizeco, accessible via www.dwellorganizeco.com, protecting your personal data is a primary priority. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information in strict compliance with the EU General Data Protection Regulation (GDPR), the German Telecommunications Telemedia Data Protection Act (TDDDG), and applicable European data protection laws.

1. Data Controller Details

The entity responsible for processing your personal data (Data Controller) on this website is:

  • Brand Name: dwellorganizeco
  • Official Website: www.dwellorganizeco.com
  • Business Address: Albrecht-Dürer-Straße 17, 40489 Düsseldorf, Germany
  • Phone Number: +49 17659803248
  • Customer Support Email: organize@dwellorganizeco.com

2. General Principles & Scope

  • Geographic Scope: Our physical on-site home organization and space planning services are offered exclusively to clients located within Europe.
  • Lawful Basis for Processing: We process personal data strictly in accordance with Article 6 of the GDPR (e.g., for the performance of a contract, compliance with statutory legal obligations, or with explicit user consent).

3. Personal Data We Collect & Legal Basis

We collect only the personal information necessary to deliver our services, process payment transactions, and communicate effectively:

  • Contact & Booking Information: When you book a service or contact us via email or phone, we collect your full name, email address, phone number, and physical service address.
    • Legal Basis: Art. 6(1)(b) GDPR (Performance of a Contract).
  • Payment Data: When you pay for services on our website, payment card details and transaction information are processed directly by our secure payment gateway provider.
    • Legal Basis: Art. 6(1)(b) GDPR (Performance of a Contract) and Art. 6(1)(c) GDPR (Legal & Tax Obligations).
  • Technical & Usage Data: Information such as IP address, browser type, device information, and access logs collected automatically during website visits to maintain technical stability, system performance, and security.
    • Legal Basis: Art. 6(1)(f) GDPR (Legitimate Interest in securing website operations).

4. Payment Processing via Stripe

To process online payments with high-level security standards, we integrate the payment gateway Stripe.

  • Processor Information: Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.
  • Data Transmitted: During checkout, relevant payment data (e.g., payment total, card details, cardholder name, billing address) is transmitted directly to Stripe via encrypted connections (SSL/TLS).
  • Security Standards: Stripe operates in compliance with the highest payment industry security standards, including PCI-DSS Level 1 compliance. dwellorganizeco does not store or retain full credit card numbers or security codes on our own servers.
  • Privacy Information: For further details on how Stripe handles customer payment data, please review the Stripe Privacy Policy.

5. Media & Intellectual Property Security

All media, images, and photographic content across our website are original creations or fully licensed, copyright-free assets. Respecting our clients’ personal privacy is fundamental; no personal customer images or property photos are published on this website without explicit written consent.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the operational purposes outlined in this policy or as required by applicable statutory storage periods (e.g., German tax and commercial record retention mandates under HGB/AO, which require preserving billing and transaction data for up to 10 years).

7. Your Statutory Rights under the GDPR

As a resident in Europe, you hold the following statutory rights regarding your personal data:

  • Right of Access (Art. 15 GDPR): Request confirmation and copy of the personal data we hold about you.
  • Right to Rectification (Art. 16 GDPR): Request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Art. 17 GDPR): Request deletion of your personal data (“Right to be Forgotten”).
  • Right to Restrict Processing (Art. 18 GDPR): Request restriction of processing under specific legal conditions.
  • Right to Data Portability (Art. 20 GDPR): Receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object (Art. 21 GDPR): Object at any time to data processing based on legitimate interests.
  • Right to Lodge a Complaint: File a complaint with a competent data protection supervisory authority (e.g., Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen – LDI NRW, Germany).

To exercise any of these statutory rights, please contact us directly at organize@dwellorganizeco.com.