At dwellorganizeco, accessible via www.dwellorganizeco.com, we strive to provide high-quality on-site home organization and space planning services. This Refund & Cancellation Policy outlines the rules and procedures regarding cancellations, rescheduling, and refunds in accordance with European Union consumer protection laws and Stripe merchant compliance guidelines.
1. Business & Service Scope
- Brand Name: dwellorganizeco
- Official Website: www.dwellorganizeco.com
- Business Address: Albrecht-Dürer-Straße 17, 40489 Düsseldorf, Germany
- Phone Number: +49 17659803248
- Customer Support Email: organize@dwellorganizeco.com
- Business Nature: Physical on-site home organization, decluttering, and space planning services provided as an independent sole proprietorship exclusively to clients located in Europe.
2. EU Statutory Right of Withdrawal & Immediate Execution Waiver
Under European Union consumer protection directives (Directive 2011/83/EU) and Section 356 of the German Civil Code (BGB):
- Standard Statutory Withdrawal Right: EU consumers generally have a statutory 14-day right to cancel a service agreement without giving any reason.
- Waiver for Digital Content & Instant Planning Deliverables: If your purchased service package includes instant digital space planning materials, customized downloadable reports, or digital consultations, you explicitly agree that once delivery of digital content or service execution begins with your express consent, you waive and forfeit your 14-day statutory right of withdrawal.
- On-Site Physical Services: If you request an on-site service appointment to take place within the 14-day statutory withdrawal window, you acknowledge that you waive your right of withdrawal once the service is fully performed. If canceled while partially performed, charges will be prorated based strictly on work already completed.
3. Service Cancellation & Rescheduling Rules
All cancellation or rescheduling requests must be submitted in writing via email to organize@dwellorganizeco.com. The following tiered refund schedule applies:
- Cancellations with 48+ Hours Notice: Cancellations submitted at least 48 hours prior to the scheduled service appointment are eligible for a 100% full refund.
- Cancellations with 24–48 Hours Notice: Cancellations submitted between 24 and 48 hours prior to the scheduled appointment will receive a 50% refund to cover initial scheduling and operational preparation costs.
- Cancellations with Less Than 24 Hours Notice / No-Show: Cancellations submitted less than 24 hours prior to the scheduled appointment, or instances where our team arrives at the designated location but cannot gain access within a 30-minute grace period, are non-refundable.
4. Refund Processing & Payment Method
- Original Refund Method: All approved refunds will be credited exclusively back to the original payment method used during checkout via our payment processor, Stripe.
- Processing Time: Once a refund is initiated by us, it typically takes 5 to 10 business days to appear on your bank or credit card statement, depending on your card issuer’s processing times.
- No Cash / Alternative Refunds: For security and anti-money laundering compliance, refunds cannot be issued to third-party accounts, alternative credit cards, or in cash.
5. Dispute Resolution & Customer Support
If you are dissatisfied with your service or believe a charge was made in error, please contact us directly before filing a chargeback or payment dispute with your bank or credit card issuer. We are dedicated to resolving any service issues promptly and fairly.
For all refund requests, cancellation inquiries, or support questions, please contact:
- Customer Support Email: organize@dwellorganizeco.com
- Phone Number: +49 17659803248
- Business Address: Albrecht-Dürer-Straße 17, 40489 Düsseldorf, Germany