Welcome to www.dwellorganizeco.com. These Terms of Service (“Terms”) govern your access to and use of the website and services provided by dwellorganizeco. By placing an order, booking a service, or browsing our website, you agree to be bound by these Terms.

1. Business Information & Service Scope

  • Brand Name: dwellorganizeco
  • Official Website: www.dwellorganizeco.com
  • Business Address: Albrecht-Dürer-Straße 17, 40489 Düsseldorf, Germany
  • Phone Number: +49 17659803248
  • Customer Support Email: organize@dwellorganizeco.com
  • Business Nature: dwellorganizeco operates as an independent sole proprietorship offering physical, on-site home organization, decluttering, and space planning services.
  • Geographic Scope: Our services are strictly marketed and offered exclusively to customers located within Europe.

2. Service Booking, One-Time Billing & Payment Terms

  • One-Time Billing Model: All service packages, individual consultations, and space planning solutions are sold on a one-time purchase basis. We do not operate recurring subscription billing models unless explicitly stated and agreed upon in a separate formal contract.
  • Secure Payment Processing: Payments are securely processed via Stripe. By completing the online checkout, you authorize us and Stripe to charge your selected payment method for the total order amount. Supported payment methods include major credit/debit cards and supported digital wallets.
  • Order Confirmation: Once payment is successfully processed, an automated order confirmation and billing receipt will be sent to your designated email address.
  • No Physical Shipping / Tracking Number: Our core services consist entirely of physical, on-site professional labor and customized digital space organization plans. No physical goods or tangible packages are shipped via courier; therefore, postal tracking numbers or delivery tracking codes are not applicable.

3. Service Execution, Digital Delivery & Right of Withdrawal (14-Day EU Policy)

In accordance with European Union consumer protection regulations (Directive 2011/83/EU) and the German Civil Code (BGB § 356):

  • Standard Consumer Right of Withdrawal: European consumers generally hold a statutory right to cancel a contract within 14 days without giving any reason.
  • Waiver for Digital Content & Instant Performance: For customized digital space planning guides, digital organization reports, or instant service execution: Once delivery of digital content or performance of the requested service has commenced with your prior express consent, you explicitly acknowledge and agree that you waive and forfeit your 14-day statutory right of withdrawal.
  • On-Site Physical Services: For on-site physical organization sessions, if you request the service to begin prior to the expiration of the 14-day withdrawal period, you acknowledge that you forfeit your right to cancel once the service has been fully performed. If partially performed, a proportional fee for services rendered prior to cancellation will apply.

4. Chargebacks & Dispute Prevention

Because our services involve direct professional labor and non-shipped digital/on-site assets without physical postal tracking numbers:

  • Customers are required to contact us directly at organize@dwellorganizeco.com before initiating any chargeback request or payment dispute with their bank or card issuer. We are committed to resolving any service issues or scheduling conflicts amicably.
  • We maintain detailed service documentation, including client communications, appointment confirmation logs, completed service checklists, and signed session completion forms to verify valid service fulfillment in response to any payment inquiries.

5. Media & Intellectual Property Rights

  • Website Assets & Media: All visual assets, photographs, graphics, and instructional materials available on www.dwellorganizeco.com are 100% original creations owned by dwellorganizeco or strictly licensed copyright-free assets.
  • Usage Restrictions: Visitors and customers are expressly prohibited from copying, reproducing, distributing, or commercially exploiting any photos, branding elements, or written content from this website without explicit prior written approval.

6. Limitation of Liability & Governing Law

  • Limitation of Liability: dwellorganizeco shall only be liable for direct damages resulting from gross negligence or willful misconduct in carrying out the agreed services, strictly within the limits established by applicable European and German law.
  • Governing Law: These Terms and any agreements or disputes arising hereunder are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law principles.
  • Place of Jurisdiction: Düsseldorf, Germany.

7. Customer Contact Details

For any questions, service adjustments, cancellation inquiries, or assistance regarding these Terms, please contact us directly:

  • Customer Support Email: organize@dwellorganizeco.com
  • Phone Number: +49 17659803248
  • Business Address: Albrecht-Dürer-Straße 17, 40489 Düsseldorf, Germany